Refund policy
made-to-Order Products
All LIGHT GREEN APPAREL products are made-to-order specifically for you. Because each item is custom-printed after you place your order, we cannot accept returns or offer refunds on standard orders.
Exceptions - Defects & Errors
We will gladly accept returns and issue refunds or replacements in the following cases:
- Manufacturing defects (misprints, incorrect colors, damaged prints)
- Shipping damage
- Wrong item received
- Incorrect size sent
How to Request a Refund
If you receive a defective or incorrect item:
- Contact us within 7 days of delivery at [your email]
- Provide your order number and photos of the issue
- We'll review and respond within 2 business days
Approved Returns
For approved returns, we will:
- Send a replacement item at no charge, OR
- Issue a full refund to your original payment method
Size Exchanges
Due to the made-to-order nature of our products, we cannot offer size exchanges. Please refer to our size charts before ordering.
Processing Time
Refunds are processed within 5-7 business days after approval. Please allow additional time for your bank to post the credit.
Questions?
Contact us at [trentmcdermott5@gmail.com] - we're here to help!